Privacy policy
Last updated 13 September 2026
Hotel Jini is software a hotel uses to run itself. Most of the information in it belongs to the hotel — its rooms, its staff, its guests — and we hold it on the hotel's behalf. This page says what is collected, why, where it is kept, and how to have it removed.
Who we are
Hotel Jini is operated by Alqevra Systems Pvt Ltd, 1401, SVH Metro Street, Sector 83, Gurgaon, Haryana 122004, India. For anything on this page, write to contact@hoteljini.in or call +91 86470 58800.
Two different relationships
This matters, because it decides who you should ask about your own information.
- The hotel decides what guest information it collects and how long it keeps it. We hold and process that information for the hotel, under its instructions. If you stayed at a hotel and want your details corrected or deleted, ask that hotel first.
- We decide what we need in order to run the service at all — the hotel's own account, its staff logins, and the technical records that keep the system working and secure.
What is collected
| What | Why | Whose |
|---|---|---|
| Name, mobile number, email | Staff accounts, and guest records the hotel keeps for its own bookings and bills | Staff and guests |
| Photographs of identity documents | Hotels in India are required to record who stays with them; the photograph is attached to that guest's stay | Guests |
| Photographs of rooms — cleaning checks and faults | Proof of work done, and evidence for a repair | Taken by staff |
| Stay, billing and payment records | The folio, the invoice, and the hotel's books | Guests |
| Device model, app version, notification token | Sending an alert to the right phone, and knowing which build a problem came from | Staff phones |
| Sign-in times and an audit trail of actions | Security, and answering "who changed this bill" | Staff |
We do not collect location. The app never asks for it and never records it. We do not use your information for advertising, and we do not sell it to anybody.
Payments
Payments a guest makes at the hotel are recorded as amounts and a method — cash, UPI, card, bank transfer. Card numbers are never entered into Hotel Jini and never stored by us. Card machines and payment gateways are the hotel's own arrangement with its bank.
Where it is kept, and who can reach it
- Data is stored on servers in India.
- Everything travels encrypted (HTTPS). Identity photographs are kept in private storage, not on a public web address, and are served only to signed-in staff of that same hotel.
- Each hotel's data is separated from every other hotel's. Staff see only their own hotel.
- Our staff do not browse hotel data. Support access happens only when a hotel asks for help, and it is recorded.
Services we rely on
- Google Firebase Cloud Messaging — delivers notifications to staff phones. It receives a device token and the text of the alert.
- Our hosting provider — runs the servers the software sits on.
How long it is kept
- Billing and stay records: as long as the hotel needs them for its accounts and tax — in India, normally at least eight years.
- Identity photographs: for the period the hotel is required to keep them, and they can be deleted earlier on the hotel's instruction.
- Staff accounts: until the hotel removes the member of staff.
- Notification tokens: dropped as soon as a phone stops accepting alerts.
- If a hotel leaves Hotel Jini, its data is deleted within 90 days of the account closing, unless the law requires us to keep something longer.
Your rights
Under India's Digital Personal Data Protection Act, 2023, you can ask to see the personal data we hold about you, have it corrected, have it erased, and nominate someone to act for you.
- If you are a guest of a hotel: ask that hotel. They decide, and we act on their instruction. If you cannot reach them, write to us and we will pass it on.
- If you are hotel staff, or the hotel itself: write to contact@hoteljini.in. We answer within 30 days.
Grievance officer
If you are not satisfied with how a request was handled:
Dheeraj Gulia, Grievance Officer
Alqevra Systems Pvt Ltd
contact@hoteljini.in
+91 86470 58800
1401, SVH Metro Street, Sector 83, Gurgaon, Haryana 122004, India
You may also complain to the Data Protection Board of India.
Children
Hotel Jini is a tool for hotel staff and is not meant for anyone under 18. A child's details may appear in a booking made by an adult — as a guest in a room — and are treated like any other guest record.
Security
Passwords are stored hashed and cannot be read back by anyone, including us. Access is by role, sessions expire, and a phone can be signed out remotely. No system is perfect; if a breach ever affects your data we will tell the affected hotels and the Data Protection Board as the law requires.
Changes
If this policy changes in a way that matters, we will say so in the app and update the date at the top.
Questions? contact@hoteljini.in